You need cookies enabled to use this website.
You need cookies enabled

User support

Please visit Registering for the submission system for information about registration.

If you are experiencing problems when using the Submission system, please visit the Submission system FAQs and Known issues pages, which are updated regularly.

If you wish to contact user support you can either email usersupport@ref.ac.uk or call the user support help desk on 0117 905 7630.  The help desk operates Monday - Friday from 9.30am - 5.00pm.

If you have policy-related questions regarding your submissions, please contact info@ref.ac.uk.

Accessing the submission system

User accounts for your institution are managed by the submission system.  Your technical contact will have received an invitation to register.  Once they have registered they will be able to create further user accounts for your institution.  

If you require a login for the submission system please email your Institutional contact.

The live REF2021 Submission system can be accessed here:

https://submissions.ref.ac.uk

There is a test submission system that is available for institutions to use. (Please contact user support if you'd like to register for the test version of the submission system.) 

The test submission system can be accessed here:

https://testsubmissions.ref.ac.uk

The draft version of the user guide is available below.  Please note that the user guide is a live document and is being continually updated as system development continues.  Content relating to features that are not yet live (or wholly complete) is not yet formally signed off and is therefore subject to change.

REF2021 submission system draft user guide 16 September 2019

REF2021 Submission System user guide draft 16 September 2019 (4.4 MB)

For further information relating to the data formats required for import please see the submission system page in the guidance section.