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User support can be contacted via the following methods:

The help desk operates Monday - Friday from 9.00am - 5.00pm.

The support desk are now managing user queries through a ticketing system provided by Freshdesk.   If you receive emails from @ref2021.freshdesk.com they have been generated by our ticketing system.

Please visit the Submission system FAQs and Known issues pages, which contain information on commonly asked questions or any known issues.

If you have policy-related questions regarding your submissions, please contact info@ref.ac.uk.