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Should you encounter issues while using the submission system please visit the Submission system FAQs which contain information on commonly asked questions. 

We also provide information on the Submission system live issues, which notes issues we are aware of and are working on. This page will be updated when the issues are resolved.

User support can be contacted via the following methods:

The help desk operates Monday - Friday from 9.00am - 5.00pm.

The support desk are now managing user queries through a ticketing system provided by Freshdesk.   If you receive emails from @ref2021.freshdesk.com they have been generated by our ticketing system.

 

If you have policy-related questions regarding your submissions, please contact info@ref.ac.uk.